Privacy Policy

Who We Are

Our website address is: https://tlcplanning.ca

At Total Life Care Planning Inc., accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Total Life Care Planning and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

What Personal Data We Collect and Why We Collect It

Meaning of Personal Information

“Personal information” means information about an identifiable individual. This may include your name, email address, phone number, and other contact details. It also includes any information you provide to us in relation to our services, such as medical history or health details, required for the life care planning process.

We only collect personal information necessary to provide our services, and we do so with your consent or as permitted by law.

Your Consent to Collection, Use, and Disclosure

By engaging with Total Life Care Planning Inc., you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. We may request express consent in writing (such as signatures on consent forms) when collecting sensitive information, including medical records and health-related details, from you or from third parties, such as your healthcare providers. You have the right to withdraw or modify your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Personal Information We Collect

We may collect the following types of personal information:

Website Usage: Information such as your IP address, browser type, and access times for analytics and improving our website.

Contact Forms: If you submit information through our contact forms, we collect the information you provide to respond to your inquiry or request.

Medical Information:

With your explicit consent, we may collect medical information from your healthcare providers, including but not limited to medical records, treatment history, and rehabilitation needs. This information is used solely for the purpose of creating and managing personalized care plans, addressing your rehabilitation, and ensuring continuity of care. Consent forms will be provided and signed to authorize such collection, and we will securely manage this information in compliance with applicable privacy laws.

How We Use Your Personal Information

We use your personal information to:

Provide and improve our services.

Communicate with you regarding your inquiries or services.

Monitor website usage for performance and improvement.

Comply with legal obligations as required by law.

At Total Life Care Planning (TLCPlanning), we use the personal information we collect for the following purposes:

Creating and Managing Personalized Plans/Reports:

We use your personal and medical information to develop comprehensive life care plans tailored to your rehabilitation and future healthcare needs. This may include gathering medical records from your healthcare providers with your explicit consent.

Obtaining Consent and Medical Information:

We will request your signature on consent forms before collecting any sensitive health information from third parties, such as your healthcare providers. This ensures that you authorize us to access relevant medical records, treatment history, and other necessary health details to ensure continuity and accuracy in your care planning.

Communicating with You:

Your contact information will be used to communicate important updates regarding your care plan, request additional information, or confirm your consent to collect and use certain data.

Legal and Regulatory Requirements:

We may be required to collect, use, or disclose certain information to comply with legal, regulatory, or professional standards. This may include sharing your information as necessary with legal professionals, insurance providers, or healthcare teams, but only with your prior consent, unless otherwise required by law.

We do not share your personal information with third parties except where necessary to provide our services, comply with legal obligations, or with your consent.

Opting Out of Communications

If you no longer wish to receive communications from us, you can opt out by following the “unsubscribe” link in our emails or by contacting us directly.

Retention of Personal Information

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Information Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights Regarding Personal Information

Under applicable data protection laws, you may have the right to:

Access, correct, or delete your personal information.

Restrict or object to our processing of your information.

Withdraw consent for processing your personal information.

To exercise any of these rights, please contact us.

Our website uses cookies to improve your browsing experience and collect information about website usage. You can control cookie settings through your browser.

Children’s Information

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will remove it.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information shared and collected online.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms and conditions.

If you have any questions about our Privacy Policy, please contact us at:

Email: admin@tlcplanning.ca

Phone: 613-922-4321